Network-related Problems
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Unable to connect using an IPv6
address.
Searching a device outside the router may fail.
When searching for a device outside the router via SMB,
directly specify the destination address.
Multicasting is supported only within a local link (FF02::1).
When SSL is enabled, directly specify "https:// [IPv6
address]".
Unable to Print in an IPv6
Environment.
If a DNS server does not exist, unable to use a shared
Windows printer from a Windows OS supporting IPv6.
Register the device's computer name in the "hosts" file in the
Windows operating system supporting IPv6.
For example, register the name in the “hosts” file located
below:
C:\Windows\system32\drivers\etc
Unable to scan using an IPv6
address.
If the file transfer fails when the device is configured with
only a link-local address, assign a global address to the
device.
When you specify the computer name on a storage
destination server of the [Scan] service without a DNS server,
scan data cannot be transferred. Specify the IPv6 address of
the destination server.
The device does not operate correctly if the Internet Fax
direct destination is specified in IPv6 address literal format
like:
csw@[ipv6:2001:db8::1]
When using the Internet Fax direct feature, use a DNS server
and specify a destination using a fully qualified domain
name (FQDN).
The device does not operate correctly if the email address is
specified in IPv6 address literal format like:
csw@[ipv6:2001:db8::1]
When using the Email feature, use a DNS server and specify
a destination using a fully qualified domain name (FQDN).
Unable to search devices with IPv6
addresses in UPnP.
In an IPv6 environment, use Function Discovery of Web
Services on Devices (WSD).
Authentication fails when
specifying the computer name to
the SMB server setting of SMB
authentication.
This may occur because there is no DNS server. Specify the
IPv6 address to specify the computer name of an
authentication server.
An external access service such as
DocuShare does not work normally
when specifying an IPv6 address as
the destination URL.
Use a DNS server and specify a remote service's destination
URL using the FQDN.
IPv6 addresses are not correctly
recorded on output job logs.
Use an IPv4 network.
Symptom Remedy
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