Troubleshooting
71
Troubleshooting
Your LifeBook notebook is sturdy and subject to
few problems in the field. However, you may en-
counter simple setup or operating problems that
you can solve on the spot, or problems with pe-
ripheral devices, that you can solve by replacing
the device. The information in this section helps
you isolate and resolve some of these straight-
forward problems and identify failures that require
service.
IDENTIFYING THE PROBLEM
Go through the following procedure before pur-
suing further troubleshooting:
1. Turn off your LifeBook notebook.
2. Make sure the AC adapter is plugged into
your LifeBook notebook and to an active AC
power source.
3. Make sure that any card installed in the PC
Card slot is seated properly. You can also re-
move the card from the slot, thus eliminating
it as a possible cause of failure.
4. Make sure that any devices connected to the
external connectors are plugged in properly.
You can also disconnect such devices, thus
eliminating them as possible causes of fail-
ure.
5. Turn on your LifeBook notebook. Make sure
it has been off at least 10 seconds before
you turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved, refer
to the Troubleshooting Table, that follows, for
more detailed troubleshooting information.
8. If you have tried the solutions suggested in
the Troubleshooting Table without success,
contact your support representative:
Before you place the call, you should have the
following information ready so that the customer
support representative can provide you with the
fastest possible solution:
• Product name
• Product configuration number
• Product serial number
• Purchase date
• Conditions under which the problem occurred
• Any error messages that have occurred
• Hardware configuration
• Type of device connected, if any
See the Configuration Label on the bottom of your
LifeBook notebook for configuration and serial
numbers.
If you keep notes about what you have tried,
your support representative may be able to
help you more quickly by giving additional
suggestions over the phone.
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