MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 25
Call Gilbarco First Preparing to Service Units
Call Gilbarco First
Before calling an ASC/CSC, call the Gilbarco Help Desk at 1-800-800-7498. The Help Desk
may be able to resolve the issue for you.
Service Preparation
Use an ASC/CSC to efficiently service and maintain your Encore and Eclipse units. Gilbarco
trains and certifies ASCs/CSCs to service and maintain Encore and Eclipse units in a safe
manner. Warranty service must be performed by an ASC/CSC only.
Before Making a Service Call
Before you make a service call, perform the following tasks:
• Obtain complete information from station personnel about the problem. Provide any
history that may help (whether the unit has a recurring problem, or the problem has been
observed for the first time, and so on).
• Mention the associated hose number(s) along with the problem.
• Confirm that the tank has fuel.
• Confirm that the power, pump lights, and circuit breakers are on.
• For electronic units, write down and report any error codes displayed.
Note: For information on recording and clearing error codes, refer to “Error Codes” on
page 29.
Description of the Problem
Provide the ASC/CSC with a complete and accurate description of the problem, including all
symptoms and error codes. Ensure that you give the service personnel as complete and
accurate information as possible. It will help ensure faster and potentially less costly repairs
and keep downtime costs to a minimum.
Warranty Service
All warranty service must be performed by an ASC/CSC. Failure to use an ASC/CSC
to perform warranty service could result in loss of warranty coverage.
IMPORTANT INFORMATION
Station Security
In any manufacturer’s unit, it may be impossible, even with a detailed security arrangement,
to stop a knowledgeable, unobserved, and experienced thief. It is possible to reduce the
probability of a theft attempt, if security measures are designed into the station layout and
security-minded actions are planned into the site’s operation. The following recommendations
are intended to decrease the probability of theft by observance and/or incorporating obstacles
that deter criminal activity.
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