Computer problems 61
The computer is non-responsive.
The keyboard does not work.
The mouse does not work.
Probable cause Solution
An error occurred while
running a program or your
computer may be out of
memory
Restart your computer. If the computer is still
non-responsive, press and hold in the power
button for 4 seconds to turn the computer off.
Turn the computer back on and follow the
on-screen instructions.
The heatsink is not properly
seated on the processor.
Reseat the heatsink.
Probable cause Solution
A key was pressed while the
computer was starting up
Clear the sticking key, then turn off the
computer, wait for a few seconds, then turn the
computer back on.
The keyboard is not plugged
in or connected properly
Make sure the cable is plugged in correctly.
Something spilled into the
keyboard
Turn off the computer. Turn the keyboard
upside down to drain, then turn it over and let
it dry before using the keyboard again.
The keyboard is defective Try a keyboard you know is working.
Probable cause Solution
The mouse is not plugged in
or connected properly
Make sure the cable is plugged in correctly.
The mouse driver did not load
when the computer started
Load the appropriate mouse driver manually or
contact technical support.
The mouse is defective Try a mouse that you know is working.
8506999.book Page 61 Friday, December 15, 2000 8:22 AM
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