64 Troubleshooting
The computer does not recognize a new processor.
Modem problems
The computer does not recognize the modem.
Peripheral/adapter problems
The computer does not recognize an adapter card.
Probable cause Solution
The processor was installed
incorrectly in the socket
Check the installation. Make sure the
processor is fully seated in its socket. The
processor should be recognized automatically
if it was installed correctly.
Probable cause Solution
The modem has not been
added as new hardware
In the Control Panel window (Start | Settings |
Control Panel), double-click Add New
Hardware. Follow the on-screen instructions
for adding the device.
The modem is not connected
to a live phone jack
Make sure the line connected to the modem is
working and plugged into the appropriate port
on the modem (line port).
The phone jack is in use If the modem shares the jack with another
device, make sure the other device does not
have the port open (for example, someone is
on the phone, or another modem is in use).
Probable cause Solution
The interrupt or I/O address
is set incorrectly
Check the address configuration of the adapter
card and make sure that it does not conflict
with another card in the computer.
The card was not configured
through the software
Configure the card with the appropriate
software.
The card was not installed
correctly
Make sure that the jumpers are configured
correctly, then reseat the card.
8506999.book Page 64 Friday, December 15, 2000 8:22 AM
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