D400 SUBSTATION GATEWAY USER’S MANUAL GENERAL 11
D400 Substation Gateway
Product Support
Product Support
If you need help with any aspect of your GE Digital Energy product, you have a few options.
Search technical support
The GE Digital Energy Web site provides fast access to technical information, such as
manuals, release notes and knowledge base topics at:
http://www.gedigitalenergy.com
Contact customer support
The GE Digital Energy Customer Service Center is open 24 hours a day, seven days a week
for you to talk directly to a GE representative.
In the U.S. and Canada, call toll-free: 1 800 547 8629
International customers, please call: + 1 905 927 7070
Or e-mail to multilin.tech@ge.com
Have the following information ready to give to Customer Service:
• Ship to address (the address that the product is to be returned to)
• Bill to address (the address that the invoice is to be sent to)
•Contact name
• Contact phone number
• Contact fax number
• Contact e-mail address
• Product number / serial number
• Description of problem
The Customer Service centre will provide you with a case number for your reference.
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