12 GENERAL D400 SUBSTATION GATEWAY USER’S MANUAL
PRODUCT RETURNS PRODUCT SUPPORT
Product returns
A Return Merchandise Authorization (RMA) number must accompany all equipment being
returned for repair, servicing, or for any other reason. Before you return a product, please
contact GE Digital Energy to obtain an RMA number and instructions for return shipments.
You will be sent the RMA number and RMA documents via fax or e-mail. Once you receive
the RMA documents, attach them to the outside of the shipping package and ship to GE.
Product returns will not be accepted unless accompanied by the Return Merchandise
Authorization number.
Upgrade your D400 Substation Gateway firmware
The firmware of your D400 Substation Gateway can be upgraded to provide the latest
functionality and improvements. Visit the customer support web site at
http://
www.gedigitalenergy.com to download the upgrade software and instruction guide.
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