Chapter 1
General information
Telligence Patient-Staff Communication System Operation Manual 5
Basic system functions
Calls to the nurses’ station
Patient calls
Patients can call the nursing station from a bed or chair using pillow
speakers, call cords, or buttons on electronic bed control panels.
These devices are connected to patient stations mounted on the
wall near the bed.
Call cord stations and lavatory stations allow patients to call for
assistance from the lavatory or shower.
Staff calls
From patient or staff rooms you can call the nursing station by
pressing buttons on audio stations, or from a range of peripheral
nurse call stations.
Call answering and initiation
While in the nursing station, you can answer or initiate calls to
patients, staff, and other nursing stations using the primary staff
console. You can perform the same tasks in staff rooms equipped
with wall-mounted annunciators.
Reminders
You can set reminders for calls that cannot be immediately
addressed. Requests of any call priority (i.e., ranging from room
alarm and code blue down through normal priority) can be placed
on reminder. Nurse call priority names are abbreviated in the
reminder list.
Configuration settings
Priority levels for specific call types
Specific priority levels are applied to specific types of calls. For
example, calls sent by pressing the nurse call button on a pillow
speaker have a lower priority than calls sent by pressing the Staff
Emergency button on a patient station. The labels and priority levels
given to specific call types are determined locally and applied to
individual patient stations. You can set priority levels for call types
from the ESM host server, or from a computer connected to the
Telligence network. For more information on configuring call
priorities, see "Configuring call priorities for a staff or patient station"
on page 32.
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