Chapter 1
General information
2 Telligence Patient-Staff Communication System Operation Manual
Introduction
Basic equipment types
The Telligence system includes three fundamental equipment types:
• Equipment for monitoring and responding to calls
• Equipment for calling the nursing station
• Additional equipment that supports the overall nurse call
system
Equipment for monitoring and responding to calls
Staff consoles allow nursing station staff to monitor active calls, and
to place and respond to calls from patients and staff. Staff consoles
are also used to configure call priorities for individual staff and
patient stations.
Figure 1: Staff console (left), and annunciator (right)
Wall-mounted annunciators can provide the same functionality in
areas such as staff rooms and PBX rooms that are located some
distance from the nursing station.
Equipment for calling the nursing station
Staff and patients can contact the station using a variety of audio-
equipped and nonaudio-equipped stations. Smart patient stations
like the one shown at left are mounted near beds in patient rooms.
They provide receptacles for pillow speakers, call cords, and
electronic bed control panels, which allow patients to call the
nursing unit from a bed or chair.
Figure 2: Smart patient station
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