Chapter 3
Using staff consoles and annunciators
24 Telligence Patient-Staff Communication System Operation Manual
Note: The naming
convention in use at your
facility allows you to
distinguish between room
calls and bed calls.
In general, room calls
typically come from staff
members. Bed calls come
from patients.
Answering calls
The staff console provides two-way voice communication like that
provided by a telephone. You can hear the caller even when you are
speaking.
Calls from patient and staff stations
To answer the highest priority call:
1. Select the Calls tab to open the Call screen.
2. Lift the handset.
— or —
3. If you are using the speakerphone or a headset, press Connect.
To answer a lower priority call:
1. Open the Call screen.
2. From the list, select the call to be answered.
3. Lift the handset.
— or —
If you are using a headset or the speakerphone, press Connect.
Calls from other staff consoles and annunciators
You can call and receive calls from other staff consoles and
annunciators. Although the Call screen does not display these calls,
the Audio tab flashes and displays the staff console or annunciator
ID when the call comes in. On the Audio screen, the Connect button
is replaced with an Answer button.
To answer a call from an annunciator or staff console:
Lift the handset or press Answer.
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