GE Telligence Patient-Staff Communications System - Resolving Patient Room Station Problems; Resetting a Hung Presence Station

Chapter 4
Patient stations
Telligence Patient-Staff Communication System Operation Manual 87
• Do not use abrasive cleaning agents.
• Do not soak Smart Pillow Speaker cords, call cords, or any other
cords.
Resolving patient room station problems
Resolutions to some problems that may occur at patient room
stations are presented here.
Errors at patient stations
If a patient station or an associated peripheral station in the patient
room malfunctions in some manner, the patient station indicates
the error by a flashing red Status light. The flash rate of the light
indicates the type of error.
To resolve patient room station errors:
• For about 8 seconds, press the patient station Cancel button or
any linked Cancel button in the patient room.
• Four feedback tones sound and all patient station light fast
flash for 3 seconds.
• Device error nurse call rows momentarily appear on staff
consoles and annunciators, accompanied by momentary fast
beeps.
Note: Holding down a patient station or linked Cancel button for 8
seconds clears all calls from the room that are currently in the
system, clears associated room devices, and causes associated
dome lights to extinguish.
If pressing a patient room Cancel button for 8 seconds does not
resolve the problem, contact the GE Security Technical Services
Department at 1-800-385-2639 during normal business hours.
Resetting a hung presence station
If pressing the button corresponding to your staff level fails to clear
the presence registry, use the Cancel button on the associated
patient station, as follows:
To remove a “stuck” presence, do the following:
1. For about 6 seconds, press the patient station Cancel button or
any linked Cancel button in the patient room.
• Three feedback tones sound and the Cancel light flashes.
If pressing the Cancel button for 6 seconds does not clear a “stuck“
presence, contact the GE Security Technical Services Department at
1-800-385-2639 during normal business hours.
Note: The presence station is described in Chapter 4 on page 71,
since it is intended for staff use only.