104
Figure 133: CS121 AlarmLog, ProtMan Connection
Solution 4: The CS121 has no more free ports to execute the task. Restarting the CS121 is a
temporary solution. If you still have a device with 4MB in use, you should consider a hardware
upgrade to the present hardware generation.
Problem 5: No communication possible to APC UPS SURTD from 2011
Solution 5: This UPS model communicates with a proprietary protocol. It is required to use the
APC slot card Legacy (AP9620) for the establishment of a communication.
Problem 6: Got my CS121 an AUX interface or a COM3 interface?
Solution 6: AUX and COM3 reside into the same RJ10 port. The COM3 is used for the BACS
only.
Problem 7: While sending Email you see the following error message: :
05/20/2014,08:59:59, MAIL: bad answer from mail server: 504 5.7.4 Unrecognized
authentication type.
Solution 7: The setting for mail encryption has to match the configuration on your mail-server.
Problem 8: Not all modules are transferred to the slave into Pipe Through modus.
Solution 8: Since firmware version 5.x it is required, that you wait at least 20 minutes, until the
master got all required information from all modules. Then restart the slave and all modules will
be transferred correctly.
Problem 13: The following error message displays when opening the web-Interface:
Figure 134: Error – Browser is no longer supported
Solution 13: Should you use the Internet Explorer version 9 or higher and see this message, a
configured proxy server ist the reason. In the IE internet options you will find the LAN-settings
menu in the Connection tab,. Activate the function ‚Bypass proxy servers for local addresses’
will fix this issue.
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