Troubleshooting 8-7
LAN Problems
I cannot access the network.
z Make sure that the LAN cable is properly connected to the RJ-45
connector and the network hub.
z Make sure that the network configuration is appropriate.
z Make sure that the user name or password is correct.
Modem Problems
The modem does not work.
z Make sure that the telephone line is properly connected.
z Make sure that the COM port in the communication software is correctly
set.
z Turn off power management.
DVD Drive Problems
The DVD drive cannot read a disc.
z Make sure that the disc is correctly seated in the tray, with the label
facing up.
z Make sure that the disc is not dirty. Clean the disc with a disc cleaning
kit, available in most computer stores.
z Make sure that the computer supports the disc or the files contained.
You cannot eject a disc.
The disc is not properly seated in the drive. Manually release the disc by
inserting a small rod, such as a straightened paperclip, into the drive’s
manual eject hole and pushing firmly to release the tray.
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