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chelsearyanSep 12, 2025
What to do if Getac X500 Laptop numeric keypad is disabled?
- KKayla MendezSep 12, 2025
If the numeric keypad is disabled, make sure that the Num Lock is switched on. (Check if the Num Lock Indicator glows or not.)
What to do if Getac X500 Laptop numeric keypad is disabled?
If the numeric keypad is disabled, make sure that the Num Lock is switched on. (Check if the Num Lock Indicator glows or not.)
Why Getac X500 Laptop does not turn on?
When the computer does not respond and the Power Indicator does not light green, if you are using an external AC power, make sure that the AC adapter is correctly and securely connected and that the electrical outlet works properly. If you are using the battery power, make sure that the battery is not discharged. If your model comes with the 'HDD preheat' feature, you will not be able to turn on the system when the hard disk drive is being heated. The AC Power indicator lights red to indicate the heater is on. Wait till the heating is finished.
How to fix a Getac Laptop that is not charging?
If your Getac Laptop battery is not charging and the battery charge indicator does not light amber, ensure the AC adapter is properly connected. Also, the battery might be too hot or cold; allow it time to return to room temperature. If the battery doesn't charge after being stored in very low temperatures, try disconnecting and reconnecting the AC adapter. Ensure the battery pack is correctly installed and that the battery terminals are clean.
What to do if Getac X500 stops after POST?
If your Getac Laptop stops after POST when you turn it on, reset your computer.
What to do if Getac X500 DVD disc cannot be ejected?
If you cannot eject a disc, manually release the disc by inserting a small rod, such as a straightened paperclip, into the drive’s manual eject hole and pushing firmly to release the tray, because the disc is not properly seated in the drive.
How to speed up slow hard disk drive operations on Getac X500 Laptop?
If the hard disk drive operations on your Getac Laptop seem slow, use a tool such as Window’s Disk Defragmenter to defragment the files.
What to do if Getac Laptop application program does not work correctly?
If an application program does not work correctly, make sure that the software is correctly installed. If an error message appears on the screen, consult the software program’s documentation for further information. If you are sure the operation has stop, reset the computer.
How to fix Getac Laptop external keyboard that does not work?
If the external keyboard does not work, make sure that the keyboard cable is properly connected.
Why can't I connect to Bluetooth on my Getac Laptop?
If you cannot connect to another device with Bluetooth wireless technology on your Getac Laptop, make sure that both devices have the Bluetooth feature activated. Also, check that the distance between the two devices is within the limit and that there are no obstructions. Ensure that the other device is not in 'Hidden' mode and that both devices are compatible.
What to do if Getac X500 DVD drive cannot read a disc?
If the DVD drive cannot read a disc, make sure that the disc is correctly seated in the tray with the label facing up, that the disc is not dirty (clean it with a disc cleaning kit), and that the computer supports the disc or the files contained.
Guide to initial setup and getting the computer operational.
Instructions for powering the computer using the AC adapter.
Procedures for powering the computer on, off, and using sleep/hibernate modes.
Identification of the computer's front-facing components and their functions.
Identification of the computer's rear-facing components and their functions.
Identification of the computer's right-side components and their functions.
Identification of the computer's left-side components and their functions.
Identification of the computer's top-open components (screen area) and their functions.
Details on keyboard layout, keys, and special functions for input.
Guide to operating the touchpad for cursor control and selection.
Instructions for using the touchscreen and multi-touch gestures for navigation.
Connecting the computer to a network using the wired LAN port.
Steps for connecting the computer to available wireless networks.
Installing SIM card and setting up 3G for mobile internet access.
Using the AC adapter for power and managing battery charging.
Configuring system power management for energy saving and performance.
Guide to accessing and navigating BIOS menus for system configuration.
Steps to restore the system to factory default settings using the recovery tool.
Overview of G-Manager for system, battery, ECO modes, and sensor configuration.
Initial steps and checks to perform before diagnosing computer problems.
Guidance for resolving typical issues with battery, Bluetooth, display, and sound.
Diagnosing problems with DVD drive, ExpressCard, hardware devices, and LAN.
Troubleshooting power management, software, startup, and WLAN problems.
Procedures for rebooting or resetting the computer when it freezes.
Guide to initial setup and getting the computer operational.
Instructions for powering the computer using the AC adapter.
Procedures for powering the computer on, off, and using sleep/hibernate modes.
Identification of the computer's front-facing components and their functions.
Identification of the computer's rear-facing components and their functions.
Identification of the computer's right-side components and their functions.
Identification of the computer's left-side components and their functions.
Identification of the computer's top-open components (screen area) and their functions.
Details on keyboard layout, keys, and special functions for input.
Guide to operating the touchpad for cursor control and selection.
Instructions for using the touchscreen and multi-touch gestures for navigation.
Connecting the computer to a network using the wired LAN port.
Steps for connecting the computer to available wireless networks.
Installing SIM card and setting up 3G for mobile internet access.
Using the AC adapter for power and managing battery charging.
Configuring system power management for energy saving and performance.
Guide to accessing and navigating BIOS menus for system configuration.
Steps to restore the system to factory default settings using the recovery tool.
Overview of G-Manager for system, battery, ECO modes, and sensor configuration.
Initial steps and checks to perform before diagnosing computer problems.
Guidance for resolving typical issues with battery, Bluetooth, display, and sound.
Diagnosing problems with DVD drive, ExpressCard, hardware devices, and LAN.
Troubleshooting power management, software, startup, and WLAN problems.
Procedures for rebooting or resetting the computer when it freezes.
General| Form factor | Clamshell |
|---|---|
| Product type | Laptop |
| Product color | Black |
| Housing material | Magnesium |
| Panel type | TFT |
| Touchscreen | - |
| LED backlight | Yes |
| Display diagonal | 15.6 \ |
| Native aspect ratio | 16:9 |
| Internal memory type | DDR4-SDRAM |
| Maximum internal memory | 64 GB |
| SSD capacity | The Solid State Drive's storage capacity in Gigabytes. |
| Storage media | HDD+SSD |
| Optical drive type | DVD Super Multi |
| Total HDDs capacity | 500 GB |
| Total SSDs capacity | 1000 GB |
| Total storage capacity | 1500 GB |
| Number of HDDs installed | 1 |
| On-board graphics card ID | 0x591B |
| On-board graphics card model | Intel® HD Graphics 630 |
| On-board graphics card family | Intel® HD Graphics |
| On-board graphics card OpenGL version | 4.4 |
| On-board graphics card base frequency | 350 MHz |
| On-board graphics card DirectX version | 12.0 |
| On-board graphics card dynamic frequency (max) | 1100 MHz |
| Battery voltage | 10.8 V |
| Battery capacity | 8700 mAh |
| AC adapter power | 150 W |
| AC adapter frequency | 50 - 60 Hz |
| AC adapter input voltage | 100 - 240 V |
| Cable lock slot type | Kensington |
| Antenna type | 2x2 |
| Wi-Fi standards | 802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac) |
| Top Wi-Fi standard | Wi-Fi 5 (802.11ac) |
| Ethernet LAN data rates | 10, 100, 1000 Mbit/s |
| Storage temperature (T-T) | -40 - 71 °C |
| Operating temperature (T-T) | -20 - 55 °C |
| Operating relative humidity (H-H) | 0 - 95 % |
| Certification | MIL-STD-810G, MIL-STD-461G |
| Charging port type | DC-in jack |
| USB 2.0 ports quantity | 0 |
| Ethernet LAN (RJ-45) ports | 2 |
| USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity | 4 |
| Keyboard layout | QWERTY |
| Pointing device | Touchpad |
| Operating system architecture | 64-bit |
| Bus type | DMI3 |
| Tjunction | 100 °C |
| Processor cache | 8 MB |
| Processor model | i7-7820HQ |
| System bus rate | - GT/s |
| Processor family | Intel® Core™ i7 |
| Processor series | Intel Core i7-7800 Mobile Series |
| Processor threads | 8 |
| Processor codename | Kaby Lake |
| Processor frequency | 2.9 GHz |
| Processor cache type | Smart Cache |
| Configurable TDP-down | 35 W |
| Processor lithography | 14 nm |
| Processor manufacturer | Intel |
| PCI Express slots version | 3.0 |
| Processor boost frequency | 3.9 GHz |
| PCI Express configurations | 1x16, 1x8, 2x4, 2x8 |
| Thermal Design Power (TDP) | 45 W |
| Maximum number of PCI Express lanes | 16 |
| Processor ARK ID | 97496 |
| Processor package size | 42 x 28 mm |
| Supported instruction sets | AVX 2.0, SSE4.1, SSE4.2 |
| Intel Identity Protection Technology version | 1.00 |
Weight and Dimensions| Depth | 320 mm |
|---|---|
| Width | 410 mm |
| Height | 65 mm |
| Weight | 5200 g |
