Getac B300 User Manual

iv
Chapter 8 Troubleshooting ................................................................ 8-1
Preliminary Checklist ............................................................... 8-2
Solving Common Problems .................................................... 8-3
Battery Problems ................................................................ 8-3
Bluetooth Wireless Transmission Problems ...................... 8-3
Display Problems ................................................................. 8-4
ExpressCard Problems ......................................................... 8-5
Hardware Device Problems ................................................ 8-5
Hard Disk Drive Problems ................................................... 8-5
Keyboard, Mouse, and Touchpad Problems ..................... 8-6
LAN Problems ...................................................................... 8-7
Modem Problems ................................................................ 8-7
DVD Drive Problems ........................................................... 8-7
PC Card Problems ................................................................ 8-8
Power Management Problems .......................................... 8-8
Software Problems ............................................................. 8-9
Sound Problems .................................................................. 8-9
Startup Problems .............................................................. 8-10
WLAN Problems ................................................................ 8-10
Other Problems ................................................................. 8-12
Resetting the Computer ....................................................... 8-13
Appendix A Specifications .................................................................... A-1
Appendix B Regulatory Information .................................................... B-1
On the Use of the System ....................................................... B-2
Class B Regulations ............................................................. B-2
Safety Notices ..................................................................... B-3
On the Use of the RF Device .................................................. B-6
USA and Canada Safety Requirements and Notices ........ B-6
European Union CE Marking and Compliance Notices .... B-9

Getac B300 Specifications

General

Form factor	Clamshell
Product type	Laptop
Product color	Black, Grey
Housing material	Magnesium
HD type	XGA
Touchscreen	-
LED backlight	Yes
Display diagonal	13.3 \
Display resolution	1024 x 768 pixels
Native aspect ratio	4:3
Bus type	OPI
Stepping	D1
Tjunction	100 °C
Processor cache	4 MB
Processor cores	2
Processor model	i7-6500U
System bus rate	4 GT/s
Processor family	Intel® Core™ i7
Processor series	Intel Core i7-6500 Mobile series
Processor socket	LGA 1356 (Socket B2)
Processor threads	4
Processor codename	Skylake
Configurable TDP-up	25 W
Processor frequency	2.5 GHz
Processor cache type	Smart Cache
Configurable TDP-down	7.5 W
Processor lithography	14 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor boost frequency	3.1 GHz
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	1x4, 4x1
Thermal Design Power (TDP)	15 W
Configurable TDP-up frequency	2.6 GHz
Configurable TDP-down frequency	0.8 GHz
Maximum number of PCI Express lanes	12
Internal memory	16 GB
Internal memory type	DDR3-SDRAM
HDD interface	SATA
Storage media	HDD
Optical drive type	DVD Super Multi
Total storage capacity	500 GB
Compatible memory cards	SD, SDHC, SDXC
Number of HDDs installed	1
On-board graphics card ID	1916
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 520
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.74 GB
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	300 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1050 MHz
Battery voltage	10.8 V
Battery capacity	8700 mAh
Battery life (max)	15 h
Number of battery cells	9
AC adapter power	90 W
AC adapter frequency	50 - 60 Hz
AC adapter input voltage	100 - 240 V
Cable lock slot type	Kensington
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	4.0
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Storage temperature (T-T)	-40 - 71 °C
Operating temperature (T-T)	-29 - 60 °C
Operating relative humidity (H-H)	0 - 95 %
Charging port type	DC-in jack
USB 2.0 ports quantity	0
CardBus PCMCIA slot type	Type II
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	3
Pointing device	Touchpad
Operating system installed	Windows 7 Professional
Processor code	SR2EZ
Processor ARK ID	88194
Processor package size	42 X 24 mm
Supported instruction sets	SSE4.1, SSE4.2, AVX 2.0
Intel Secure Key Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00

Weight and Dimensions

Depth	263 mm
Width	303.5 mm
Height	60 mm
Weight	3500 g