Installation Before You Begin
Page 3-2 MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017
Installing Applause Media System
Only ASCs trained and certified on Encore and Applause Media Systems can perform the
installation and service of the Gilbarco Site Server system and associated equipment. Use of
unauthorized service personnel to install, repair, or service these units will void the warranty.
Unpacking Equipment
When the equipment arrives at the distributor location, each unit must be unpacked and
inspected for possible shipping damage. If damage is evident, it must be reported to the carrier.
Shipping damage is not covered under Gilbarco’s warranty policy. After visual inspection,
place the unit back in the shipping carton to prevent damage or undue exposure to the
elements, and transport it to the installation site. Store indoors in a safe place until the unit is
ready for installation.
Returning Components
Components returned to Gilbarco under warranty or for repairs are subject to severe shipping
damage, if not packaged properly. If original packing materials are unavailable, use a durable
reinforced corrugated box and obtain suitable packing material such as “PAKON” polyfoam
chips, polyurethane foam chips, or polystyrene foam chips. Fill the bottom of the box with at
least 2 inches of packing material. Ensure that each component is packed firmly. It is also
recommended that you insure the package completely.
All returned items must be accompanied by a Returned Goods Authorization (RGA) form.
Remember to include the return shipping information and the description of the malfunction
with the components.
Note: If the component arrives at Gilbarco in a damaged condition, it will be determined if the
damage was a direct result of improper packing. Such damage will not be covered
under the original factory warranty. The customer will have to bear the cost of the
repair necessary to correct such damage.
Basic Site Criteria
Installation of the Gilbarco Site Server systems must be in accordance with the National
Electrical Code (NEC), National Fire Protection Association (NFPA 70
®
), the Automotive and
Marine Service Station Code NFPA 30A, and any state or local electrical requirements. For
Canadian installations, the Canadian Electrical Code CSA C22.1 is also applicable.
The site must have electric service-allowing compliance and fulfill all installation
requirements of a complete fueling system.
An enclosed weather-protected structure must be located on the site for housing the in-store
portion of the Gilbarco Site Server system. The ambient temperature of the storage room must
not exceed 130 °F (55 °C). This maximum temperature is allowed only if the equipment has
free air flow.
The data cabling between the Gilbarco Site Server and associated data systems must be kept
away from all other power and control lines, except the intercom wiring.
The dispenser units must be equipped with the latest version of pump node software to allow
Applause Media System to function. The CRIND devices must be equipped with CRIND
Control Node (CCN) software (V03.0.20 or later for Encore 500).
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