Troubleshooting Guide
Issue Cause(s) Solution
Machine won’t turn on. Loose cables Check that all cables are
securely plugged in (page
25).
Machine switch is o Check power button is pressed
down on right side (page 25).
If problem persists, please contact a Grace Company support
technician. Call (800) 264-0644.
Stitches are skipped. Damaged needle Check needle (page 54).
Machine improperly threaded Check that all tensioners and
guides were threaded correctly
(page 31).
Bobbin wound or threaded
incorrectly
Check that the bobbin was
inserted the correct direction in
the case (page 29).
Incorrect thread tension Adjust top thread tension (page
44). Adjust bottom thread
tension (page 29).
Hopping foot incorrect distance
from needle plate
Check hopping foot height
distance with height tool (page
57).
If problem persists, please contact a Grace Company support
technician. Call (800) 264-0644.
Thread is breaking. Damaged needle Check needle (page 54).
Incorrect thread tension Adjust top thread tension (page
44). Adjust bottom thread
tension (page 29).
Machine improperly threaded Check guides and tensioners
for accidental double-wrapping
(page 31).
Stitching in place too long Keep machine moving to avoid
stitch build-up in one place,
or switch to regulated precise
quilting mode (page 40).
Appendix
86
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