July 28, 2008 K2 Media Client Service Manual 81
Chapter 4
Troubleshooting problems
If you think there is something wrong (broken) with your K2 client system, go
through the following preliminary steps:
• “Step 1: Check configurations” on page 82
• “Step 2: Check connections and external equipment” on page 82
• “Step 3: Check system status messages” on page 82
• “Step 4: Identify problems using the startup sequence” on page 82
Then use the following topics to troubleshoot specific problem areas:
• “Shutdown/restart problems” on page 87
• “Checking external equipment” on page 88
• “Power connection sequence” on page 89
• “Motherboard/BIOS startup” on page 89
• “Windows startup” on page 89
• “K2 Media Client system startup” on page 90
• “Thermal problems” on page 91
• “Codec board problems” on page 91
• “Power supply problems” on page 91
• “CD drive problems” on page 92
• “Video problems” on page 93
• “Audio problems” on page 94
• “Timecode problems” on page 95
• “Operational problems” on page 96
• “System problems” on page 97
• “Storage problems” on page 98
• “Network, transfer, and streaming problems” on page 101
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