88 K2 Media Client Service Manual July 28, 2008
Chapter 4 Troubleshooting problems
Checking external equipment
This section provides troubleshooting procedures for external devices that connect to
the K2 Media Client. Before using these procedures, first check connections, as in
“Step 2: Check connections and external equipment” on page 82.
VGA display problems
Keyboard problems
The keyboard is detected during BIOS startup. There should be a very brief message
displayed indicating detection of input devices connected to USB or PS2 ports
Mouse problems
The mouse is detected during BIOS startup. There should be a very brief message
displayed indicating detection of input devices connected to USB or PS2 ports.
Problem Possible Causes Corrective Actions
Screen turns on, but nothing
from K2 Media Client is
displayed
VGA connector or cable is
faulty.
Replace VGA monitor.
K2 Media Client system settings
have been tampered with.
Restore default settings by
restoring the system drive image
from a recent backup image.
Problem Possible Causes Corrective Actions
The K2 Media Client does not
respond correctly when one or
more of the keys on the
keyboard are pressed.
The keyboard is faulty. Replace the keyboard.
K2 Media Client system settings
have been tampered with.
Restore default settings by
restoring the system drive image
from a recent backup image.
Problem Possible Causes Corrective Actions
The K2 Media Client does not
respond correctly when one or
more of the buttons on the
mouse are clicked.
The mouse is faulty. Replace the mouse.
K2 Media Client system settings
have been tampered with.
Restore default settings by
restoring the system drive image
from a recent backup image.
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