92 K2 Media Client Service Manual July 28, 2008
Chapter 4 Troubleshooting problems
CD drive problems
Problem Possible Causes Corrective Actions
There is no access to a disk in
the CD drive. This can be
accompanied by an error
message from the Windows
operating system.
There is a problem with the disk
currently inserted in the drive,
the Windows operating system is
not recognizing the drive, or the
drive itself is dirty or faulty.
1. Make sure a correctly
formatted disk is inserted
correctly. Try another disk if
necessary. If the problem
persists with a correctly
formatted and inserted disk,
proceed with the next step.
2. Watch the disk drive access
lights while you attempt access
to the disk. If the lights do not
flash correctly, restart the K2
Media Client and try disk access
again. If the problem persists,
proceed with the next step.
3. Clean the drive with a
cleaning kit (available in
computer stores) and try disk
access again. If this does not fix
the problem, replace the drive as
explained in “Removable media
drive removal” on page 111.
When attempting to burn a CD,
a “F:\ is not accessible.
Incorrect function” message is
displayed.
The K2 Media Client does not
support burning CDs under the
Windows operating system.
None. The only supported
process for burning CDs is the
recovery disk image process,
which occurs while the K2
Media Client is booted from the
Recovery CD, not Windows.
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