9.2 Repair and Servicing
138
Quick Start Manual
Troubleshooting
If problems are encountered with operation, check the appropriate
items below.
If the cause of the problem still cannot be found, try resetting the
system. This returns most of the system settings to their factory
defaults.
❖ System reset(page 51)
9.2 Repair and Servicing
• Adjustments and repairs should be made only by technically
qualified personnel.
• If damage is suspected, check the "Troubleshooting" section
before contacting your dealer or Hioki representative.
• Pack the product carefully so that it will not be damaged during
shipment, and include a detailed written description of the prob-
lem. Hioki cannot be responsible for damage that occurs during
shipment.
Symptom Check Items
The POWER LED
lights, but the
screen is blank.
• Is the Power switch turned on?
• Are the AC Adapter and power cord securely connected?
• Is the battery pack installed properly?
• Is the LCD Auto Off setting enabled?
Keys do not oper-
ate.
• Is a key stuck?
• Is the Key Lock switch on?
Measurements are
unstable
• Is the line frequency 50 or 60 Hz? 400-Hz line measurements
are not supported.
Measurement data
cannot be acquired
as intended.
• Are the voltage cords and clamp sensors connected prop-
erly?
• Do the actual measurement lines match the measurement
line settings?
Data cannot be
saved to a PC
Card.
• Is the PC Card firmly inserted?
• Is the PC Card initialized (formatted)?
• Is the PC Card already full?
Operation is incor-
rect when con-
nected to a PC.
• Is the instrument turned on?
• Is the interface cable connected properly?
• Are the interface settings correct?
Unable to print. • Is the printer turned on?
• Is the interface cable connected properly?
• Are the interface settings correct?
• Is the recording paper loaded properly (front and back)?
• Is the print head lever up?
Power does not turn
on.
• The power protection circuitry may be damaged. As this can-
not be replaced or repaired by the user, please contact your
supplier or nearest Hioki representative.
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