www.honeywell.com/security
104 | Performance Series IR 1080p IP PTZ Camera User Guide
Cannot install/log in to web client. • Ensure that your browser’s security settings allow ActiveX
controls.
• Ensure that DirectX8.1 or higher is installed on your PC.
• Ensure that you have a valid network setup and that you are
using the correct login user name and password.
Water leaking into camera
housing.
• Ensure that the front glass cap and rear waterproof cap are
tightly secured. Loosening or removing the front and rear caps
will allow water to enter the housing.
Power supply is unstable. •The operating temperature range for the supplied power
adapter is approximately 32°F to 104°F (0°C to 40°C). Replace
with an industrial-level power adapter if operating the camera in
temperatures below 32°F (0°C).
• Use of a UPS power supply is strongly recommended.
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