If information is not displayed properly, it may be necessary to configure your browser settings. See
HP StorageWorks Command View EVA Installation Guide for more information.
After you upgrade HP Command View EVA, refresh the browser:
• In Internet Explorer, press Ctrl+F5.
• In Mozilla, press Shift and click Reload simultaneously.
If a refresh does not resolve the issue, clearing the browser cache may resolve it.
Upgrading browsers and JREs
Estimated time to complete: 10–20 minutes
When to perform: Any time prior to the upgrade
Ensure that you are using a supported browser and JRE. HP Command View EVA may not work
correctly with an unsupported browser.
The JRE is not used by HP Command View EVA, but it is needed for HP Replication Solutions Manager.
It is also required for WEBES and SAN Visibility. See “Upgrading HP Replication Solutions Manager
(optional)” on page 37 for more information.
For complete information on supported browsers and JREs, see the "Browsers and JRE support" table
in the HP StorageWorks Enterprise Virtual Array compatibility reference. See “Required
documentation” on page 10 for the link to this document.
NOTE:
If you need to update the browser version on remote computers, do so after you have upgraded to
HP Command View EVA 8.0.2.
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation
or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack
Service or HP contractual support agreement. HP Insight Remote Support supplements your monitoring,
24x7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic,
secure submission of hardware event notifications to HP, which will initiate a fast and accurate
resolution, based on your product’s service level. Notifications may be sent to your authorized HP
Channel Partner for on-site service, if configured and available in your country. The software is
available in two variants:
• HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1-50 servers. Ideal for customers who can benefit from proactive
notification, but do not need proactive service delivery and integration with a management platform.
• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring
and proactive service support for nearly all HP servers, storage, network, and SAN environments,
plus selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems
Insight Manager. A dedicated server is recommended to host both HP Systems Insight Manager
and HP Insight Remote Support Advanced.
Details for both versions are available at:
http://www.hp.com/go/insightremotesupport
To download the software, go to Software Depot:
Pre-upgrade tasks36
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