5 Troubleshooting
This chapter provides troubleshooting information should you encounter any problems when updating
the system software. Each troubleshooting section is cross-referenced to the corresponding step in
“Upgrading controller firmware” on page 50 where the problem is likely to occur.
Many of the common problems you may encounter are included. Contact your HP-authorized support
representative for help if this information does not help your problem.
Solving HP Command View EVA problems
There are a number of issues that may impact the operation of HP Command View EVA and its ability
to communicate with the storage system.
General HP Command View EVA troubleshooting tips
Use the following checklist to determine if there are problems with HP Command View EVA:
• Has an HBA failed?
• Has an EVA controller failed?
• Have you set or reset the password?
Troubleshooting HP Command View EVA with a management server
Use the following steps to isolate problems that may occur when using HP Command View EVA with
a management server:
1. Check the HP StorageWorks Enterprise Virtual Array compatibility reference to ensure that the
version of HP Command View EVA you are using is compatible with the XCS version. For complete
details on EVA software compatibility, see the "HP Command View EVA interoperability support"
table in the HP StorageWorks Enterprise Virtual Array compatibility reference. See “Required
documentation” on page 10 for the link to this document.
2. Ensure that the server and EVA is logged into the fabric.
3. Select one of the following utilities to check the SAN Fibre Channel switch:
• HBAnywhere (Emulex)
• SanSurfer (QLogic)
HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS
6.220) 67
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