4. Clear the browser cache as follows.
a. On the General tab under Temporary Internet files, click Settings.
b. Click Every visit to the page under Check for newer versions of stored pages.
c. On the General tab, under Temporary Internet files:
i. Click Delete Cookies.
ii. Click Delete Files.
d. On the General Tab, under History, click Clear History.
5. Ensure that HP Command View EVA is installed on the C:\ drive.
6. Ensure that the folders C:\Program Files\Compaq\SANworks\Element Manager for
StorageWorks HSV\HSV200xx or HSV210 exist.
Troubleshooting specific HP Command View EVA errors
View is not set or view list is null
Symptom
The HP Command View EVA content pane shows an Operation Failed message with Details:
View Is Not Set or View List Is Null.
Cause
HP Command View EVA cannot build the view of the storage system.
Resolution
Click OK. Wait one to five minutes, depending on the size of the storage system, and try the command
generating this message again. If you still cannot see the storage system, stop and restart HP Command
View EVA.
HTTP status 404, not found or status 503, no service
Symptom
The content pane shows an HTTP Status 404, Not Found or HTTP Status 503, No
Service message.
Cause
These messages indicate that the server responded, but it could not find the page being requested.
HTTP errors, including 404 and 503, originate from the web server, the HTTP server, or the appliance.
Even when HP Command View EVA cannot respond, the web server continues to respond to HTTP
requests from a browser.
During normal interaction between HP Command View EVA and the web server:
1. A browser requests an HP Command View EVA page.
2. The web server passes the request for the page to HP Command View EVA.
Troubleshooting68
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