5. If you are running Remote Support Software, enable it as follows:
a. Save and clean the application eventlog file.
b. On the HP Command View EVA management server, open a command window.
c. Enter the following command to start Remote Support Software:
C:\>net start desta_service
d. Enter exit.
6. Update the MIB file after the upgrade to ensure SNMP notifications are captured correctly. See
“Retrieving the Management Information Base” in the HP StorageWorks Command View EVA
User Guide for detailed instructions.
Task checklist
Use the following checklist to track your progress and mark when a task has been completed. You
can initial and timestamp task completion if you like.
Table 6 Upgrade task checklist
Task completeTask
Step 1. Checking the health of the Enterprise Virtual Array, page 45
Time required: 20–30 minutes
• HP Command View EVA indicates no hardware problems
• No hardware components in the Unmappable Hardware folder
• No critical events entered in the controller event log within the last 48 hours
• Storage system configuration is stable and no configuration changes have been
made within the last 48 hours
Step 2. Disabling Remote Support Software, page 48
Time required: 10–15 minutes
Step 3. Clearing storage system passwords, page 48
Time required: 10–15 minutes
Step 4. Halting all host access to the storage system for an offline upgrade (option-
al), page 49
Time required: Varies by host. Must be performed for each host accessing the storage
system
• Halt all applications accessing the storage system.
• Stop all I/O to the storage system.
Step 5. Upgrading controller software to XCS 6.220, page 50
Time required: 25–30 minutes
Things you will need:
• HP StorageWorks 6.220 controller software
Step 6. Upgrading disk drive firmware, page 54
Time required: Varies depending on the number of disk drives that must be upgraded.
It can take 30 seconds to 3.5 minutes per drive.
Upgrading the Enterprise Virtual Array62
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