Table 8-13 Error Messages
Error Code and Message Description
02 LAN ERROR - INTERNAL
LOOPBACK
During self-test, the HP Jetdirect print server detected an internal loopback test error.
The print server may be faulty. If the error persists, replace the HP Jetdirect print server.
03 LAN ERROR - EXTERNAL
LOOPBACK
The HP Jetdirect print server is incorrectly connected to your network or is defective.
Make sure your HP Jetdirect print server is correctly attached to your network. In
addition, check the cabling and connectors.
06 ENCRYPTION REQUIRED Encryption is required on this network, but the print server cannot communicate on the
network due to improper encryption settings. Check the encryption settings configured
on the print server.
07 LAN ERROR - CONTROLLER
CHIP
Check the network connections. If the connections are intact, run the power-on self-test:
turn the printer off, then on again. If the error persists, replace the HP Jetdirect print
server.
07 AUTHENTICATION FAILED The Jetdirect print server could not access the network because of an authentication
error. The error depends on the authentication method used.
Verify the authentication method and settings on the print server.
08 LAN ERROR - INFINITE
DEFERRAL
There is a network congestion problem.
NOTE: If the print server is not connected to the network, this error cannot
occur.
08 AUTHENTICATION IN
PROGRESS
Link-level authentication is in progress.
09 LAN ERROR - BABBLE Check the network connections. If the connections are intact, run the power-on self-test:
turn the printer off, then on again. If the error persists, replace the HP Jetdirect print
server. For replacement instructions, see the hardware installation guide for your print
server.
0A LAN ERROR - NO SQE (Wired Ethernet) Check the network connections. If the connections are intact, run the
power-on self-test: turn the print server off, then on again. If the error persists, replace
the HP Jetdirect print server.
0C LAN ERROR - RECEIVER OFF There may be a problem with your network cabling or the HP Jetdirect print server.
Check the cabling and connectors on your Ethernet network. If you cannot find a
problem with your network cabling, run the power-on self-test: turn the printer off, then
on again. If the error persists after the printer is turned on again, there is a problem with
the HP Jetdirect print server.
0D LAN ERROR - TRANSMITTER
OFF
There may be a problem with your network cabling or the HP Jetdirect print server.
Check the cabling and connectors on your Ethernet network. If you cannot find a
problem with your network cabling, run the power-on self-test: turn the printer off, then
on again. If the error persists, there is a problem with the HP Jetdirect print server.
0E LAN ERROR - LOSS OF
CARRIER
Check the network connections. If the connections are intact, run the power-on self-test:
turn the printer off, then on again. If the error persists, replace the HP Jetdirect print
server.
10 LAN ERROR - UNDERFLOW (Wired Ethernet) There may be a problem with your network cabling or the HP Jetdirect
print server. Check the cabling and connectors on your network. If you cannot find a
problem with your network cabling, run the power-on self-test: turn the printer off, then
on again. If the error persists, there is a problem with the HP Jetdirect print server.
11 LAN ERROR - RETRY FAULTS (Wired Ethernet) There is a problem with your network cabling or external network
configuration. Verify operation of the hub or switch port.
12 LAN ERROR - NO LINKBEAT With a wired Ethernet port connected, this message is displayed if Link Beat is not
sensed. Check the network cable, and verify that the concentrator/hub is providing Link
Beat.
140 Chapter 8 HP Jetdirect Configuration Pages ENWW
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