6 HP ProLiant DL580 Generation 3 Server User Guide
Management Agents.............................................................................................................134
Redundant ROM support......................................................................................................134
USB support .........................................................................................................................135
Diagnostic tools ...............................................................................................................................135
HP Insight Diagnostics .........................................................................................................136
Survey Utility .......................................................................................................................136
Integrated Management Log.................................................................................................137
Array Diagnostic Utility .......................................................................................................137
Remote support and analysis tools...................................................................................................137
HP Instant Support Enterprise Edition..................................................................................138
Keeping the system current..............................................................................................................138
Drivers..................................................................................................................................138
Resource Paqs.......................................................................................................................139
ProLiant Support Packs ........................................................................................................139
Operating system version support.........................................................................................139
Change control and proactive notification............................................................................140
Natural language search assistant .........................................................................................140
Care Pack..............................................................................................................................140
Electrostatic discharge 141
Preventing electrostatic discharge....................................................................................................141
Grounding methods to prevent electrostatic discharge ....................................................................142
Troubleshooting 143
Additional information.....................................................................................................................143
Server diagnostic steps.....................................................................................................................144
Important safety information............................................................................................................144
Symbols on equipment .........................................................................................................144
Warnings and cautions..........................................................................................................146
Preparing the server for diagnosis....................................................................................................148
Symptom information ......................................................................................................................149
Service notifications.........................................................................................................................149
Loose connections............................................................................................................................149
Diagnostic steps ...............................................................................................................................150
Start diagnosis flowchart ......................................................................................................150
General diagnosis flowchart .................................................................................................153
Power-on problems flowchart...............................................................................................155
POST problems flowchart ....................................................................................................158
OS boot problems flowchart.................................................................................................160
Server fault indications flowchart.........................................................................................163
POST error messages and beep codes..............................................................................................166
Introduction to POST error messages...................................................................................166
Other information resources.............................................................................................................169
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