Troubleshooting 117
General Diagnosis Flowchart
The General Diagnosis flowchart provides a generic approach to troubleshooting.
If you are unsure of the problem, or if the other flowcharts do not fix the
problem, use the following flowchart.
Item Refer to
1 "Symptom Information (on page 114)"
2 "Loose Connections" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on
the HP website (http://www.hp.com/support
).
3 "Service Notifications" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on
the HP website (http://www.hp.com/support
).
4 Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
)
5 Server user guide or setup and installation guide, located on
the Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
)
6 • Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
)
• "Hardware Problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or
on the HP website (http://www.hp.com/support
).
7 • "Server Information You Need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or
on the HP website (http://www.hp.com/support
).
• "Operating System Information You Need" in the HP
ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website
(http://www.hp.com/support).
8 "Contacting HP Technical Support or an Authorized Reseller" in
the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website
(http://www.hp.com/support
).
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