Chapter 15 : Troubleshooting 199
After I receive messages, older messages disappear from my
Inbox
When email sync takes place, by default, the last three days’ worth of
email messages is downloaded from your mail server to your Inbox. All
messages older than three days are removed from your Inbox; they are
not deleted on the server, however.
You can change the setting to download only one or two days’ worth of
messages. If you select one of these options, any messages older than
one or two days are deleted from your Inbox. You can also change the
setting to download all messages regardless of the date, in which case all
messages continue to appear in your Inbox (see Enter advanced account
settings).
I have trouble sending or receiving attachments
• Email attachments smaller than 150KB are downloaded automatically.
All other attachments have to be downloaded manually by tapping the
attachment name in the email. You may need to tap the attachment to
complete receiving it.
• Sometimes an attachment to an email may prevent the email from being
sent. The reason may be related to the account, an account setting, or
the file. To determine whether this is the case, try sending the email
without the attachment, or try sending the email from a different email
account. If a different account works, check the settings of the problem
account. If sending the email without the attachment works, also check
the account settings, and try sending the email with another file, in case
the first file was damaged.
Messaging
I can’t send or receive text messages
• To use text messaging on your device, you must be connected to a
compatible HP webOS smartphone (see Connect your HP XXX to an HP
webOS smartphone).
• If possible, contact the recipient of the message, and make sure the
receiving device can handle the type of message you’re sending.
• If a message arrives but does not display a notification, make sure
message notifications are turned on (see Customize messaging
notifications).
I can’t send or receive multimedia messages
You can’t send or receive multimedia messages on your HP XXX. If you
receive a multimedia message on a connected webOS smartphone, a
notification appears on your HP XXX. You must view the message on the
smartphone, however.
I can’t set up an instant messaging (IM) account
• To set up an IM account on your device, you must already have the IM
account established online. If you don’t, first set up the account online.
• If you are logged into the account from another location, log out from
that location and try setting up the account on your device again.
• If you are trying to set up a Yahoo! IM account, note that you can have
only one Yahoo! IM account on your device at a time. If you already
have a Yahoo IM! account on your device, you must remove it before
you can set up a different one (see Use the Accounts application to edit
or delete an online account).
• Make sure you have a data connection (see I don’t know if I have a
data connection).
• Verify you have an Internet connection by going to a website (see Go to
a website or Search for a website).
• Make sure the account you want to set up is supported. See Set up an
instant messaging (IM) account for information. If the account you want
is not listed, or is not available in HP webOS App Catalog when you
tap Find More, the account is not available at this time. Be sure to check
back—your webOS device periodically adds support for new account
types.
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