206 Chapter 15 : Troubleshooting
I can’t send or upload my video
• If you create a long video and then edit it to shorten it, the editing
processing must be complete before you email, upload, or send the
video with a multimedia message. If the process was not complete, the
upload fails or is incomplete.
• To upload videos of any size, you need access to the Internet from the
device. To confirm that you have an Internet connection, open a website
(see Go to a website or Search for a website).
• Video files can be large. For example, a 1-minute video can be more
than 10MB. Many email providers have limits on how large a file you
can send. Check with your wireless service provider to see if there is a
limit on how large a file you can send.
• Video files can be large. For example, a 1-minute video can be more
than 10MB. Many email providers have limits on how large a file you
can send. Check with AT&T to see if there is a limit on how large a file
you can send.
• To upload to Facebook, you must have installed the Facebook app from
App Catalog on your device, and you must already have an account
set up on the Facebook site. Facebook has a limit of 2 minutes or
100MB for unverified accounts, and 20 minutes or 1GB for verified
accounts (see Download a free application). You also need to add the
Facebook account from the Contacts app, not the Photos app. If you
added the Facebook account from the Photos app, first delete the
Facebook app (see Use the Accounts application to edit or delete an
online account), and then add it from the Contacts app (see Customize
Contacts).
• To upload a video to YouTube, you must already have an account set up
on the YouTube site. YouTube has an upload limit of 10 minutes or 2GB.
Videos have poor quality during playback
• Low memory on your device may cause video files to play with poor
quality. Close any other open cards and play the video again.
• Try viewing the same file on your computer and observe the video
quality. If the video quality is poor when played on the computer, the
file may be corrupted. Download a new copy of the file to the computer
and try again. If the new file still won’t play on the computer, contact
the content provider for information on the quality of the files.
Print Manager
I can’t print from my HP printer
If it seems that your HP printer doesn’t support printing from your HP XXX,
a firmware update may be available for the printer that will enable this
feature. Check the documentation that came with your printer for
instructions on downloading and installing a firmware update.
HP webOS App Catalog
NOTE HP supports finding, purchasing, downloading, installing, updating, and
deleting HP webOS App Catalog applications. The app developer cannot assist
with any of these functions.
I can’t find the app I want to download
There are several sources of applications for your HP XXX:
App Catalog. App Catalog is located in the Launcher on webOS devices.
Applications that have been reviewed by HP and meet specific
development standards are included in App Catalog searches. They
appear with a blue background on the App Catalog details page for the
application.
Web distribution. Web distribution apps are located on the Internet and
can be found by visiting precentral.net. Web-distributed apps are
delivered to the device via links and are downloaded and installed using
App Catalog on the device. The app details page for a web app appears
with a gray background. Because web-distributed apps have not been
reviewed by HP, they cannot be found in App Catalog on the device; they
may, however, appear in Software Manager after they are installed.
Draft 1 Review Top secret Do not distribute HP confidential
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