Troubleshooting 95
Input frequency shows zero
Symptom: During a battery test the input frequency shows zero, but the input frequency shows a regular
line voltage.
Possible Cause: When executing a battery test, the parameters might show incorrect information.
Action: Verify the parameters after the battery test is complete.
InstallShield error code -6001 appears during setup
Symptom: During installation or upgrade, the following error message appears:
Possible Cause: A previous installation of any product using InstallShield might have corrupted some of
the InstallShield runtime files.
Action: InstallShield installers copy DLL files to a local folder on your machine at C:\Program
Files\Common Files\InstallShield\Professional\RunTime\0701. Delete or rename the 0701 folder and
retry the installation. The installer recreates the 0701 folder and includes the necessary setup files.
For more information, search the InstallShield knowledge base (http://www.installshield.com/kb
).
Invalid IP address
Action: Verify that the IP address entered is valid.
Links in traps and emails do not work correctly for
Linux
Action: Update the /etc/hosts file with the correct IP address.
Linux agent does not execute on Red Hat 5
Symptom: The following error appears when attempting to execute the ./SetupRA agent:
bash: ./SetupRA: /bin/sh: bad interpreter: Permission denied
Action: Enter SH in front of the command. For example: SH ./SetupRA.
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