Troubleshooting 97
On boost alarm
Possible Cause: The input voltage is too low for the UPS. The UPS boosts the voltage up to acceptable
limits.
Action: For information on Boost mode, refer to the UPS documentation.
On buck alarm
Possible Cause: The input voltage is too high for the UPS. The UPS bucks the voltage down to acceptable
limits.
Action: For information on Buck mode, refer to the UPS documentation.
Operating system firewall prevents management
module functionality
Symptom: The management module does not connect with the agent or browser.
Action: Follow the instructions in the operating system documentation to disable the firewall or to keep the
firewall enabled with port 3573 open.
Overload alarm
Possible Cause: The device load has exceeded the UPS power rating.
Action: Verify all equipment is drawing within the rated requirements. If necessary, reduce the equipment
connected to the UPS. The UPS might need to be reset.
Receiving a security error
Symptom: Security error: Domain Name mismatch message when trying to browse with SSL.
Possible Cause: The IP address or server name has changed.
Action: Stop the service, delete the certificate file, and restart the service.
Redundant status error displays on the Attached
Devices screen for a nonredundant configuration
Possible Cause: The HP UPS Power Protection Agent was incorrectly configured.
Action: Reconfigure the agent.
1. Open the agent configuration program for your operating system.
o Windows ("Reconfiguring the agent on Windows operating systems" on page 34)
o Linux ("Reconfiguring the agent on Linux operating systems" on page 38)
o HP-UX ("Reconfiguring the agent on HP-UX operating systems" on page 40)
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