Troubleshooting 96
Low battery warning is displayed
Action: Plug the UPS into an AC grounded outlet for at least 24 hours to charge the batteries, and then
test the batteries. Replace the batteries if necessary.
Manual Load Dumped alarm not working
Symptom: For the R3000 XR, turning off the UPS from the front panel does not result in a "Manual Load
Dumped" alarm.
Possible Cause: The "Manual Load Dumped" alarm is not supported on this model.
Action: No action is required.
Messages from the Messenger Service are not
displayed in Japanese
Possible Cause: The Messenger Service is working as designed.
Action: No action is required.
Network attached UPS not discovered
Action:
1. Be sure the network cable is properly connected.
2. Verify the password that is configured in the network option card installed in the UPS. The default
password is admin. The password is case sensitive.
3. Verify that the IP address entered is the same as the IP address configured in the card.
4. Verify that the network settings are correct.
No power
Action: Verify that the UPS is connected to a working outlet and that the UPS is powered up.
Non-admin users cannot log in through telnet
Possible Cause: A user account was added, but the password was not set.
Action: An administrator must edit the user account to set a password.
On battery alarm
Action: The UPS continues to run on battery power until the battery is completely discharged (or until utility
power is restored), unless the shutdown parameters specify to turn off both the system and the UPS.
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