10 Obtaining Help
10.1 Collecting Fault Information
10.2 Preparing for Debugging
10.3 Using Product Documentation
10.4 Obtaining Technical Support
10.1 Collecting Fault Information
Before troubleshooting, obtain the following information:
l Customer company and address
l Contact person and telephone number
l Time when the fault occurred
l Detailed fault symptom
l Device type and software version
l Any measures taken and effects
l Fault severity and expected rectification deadline
10.2 Preparing for Debugging
Get ready the spare parts, screwdrivers, screws, serial cables, network cables, and other
necessary objects.
10.3 Using Product Documentation
The product documentation shipped with the server helps you rectify common faults during
routine maintenance or troubleshooting.
Read the documents carefully before you contact Huawei technical support.
RH2288 V3 Server
User Guide
10 Obtaining Help
Issue 32 (2019-03-28) Copyright © Huawei Technologies Co., Ltd. 293
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