Condition Result Cause Solution
Torch rising off 
plate when table 
starts moving 
(Continued)
Faulty voltage 
divider
Refer to the cut chart in the Operation section of the manual. Determine the torch-to-
work distance for the material you are cutting. Perform a manual cut (AVC off) at the 
height and travel speed indicated in the manual. If using a Command THC, monitor the 
actual arc voltage on the pendant (if used) or measure the voltage on the terminal strip 
in the plasma interface box (from Electrode to Work). Voltage should be +/-10 VDC 
from setting shown in manual. If voltage is low check for gas leaks. If voltage is within 
+/-10 VDC from book setting, then perform another manual cut and measure the 
divided voltage across pins 16 and 35 on J7 in Plasma Interface Box. The voltage 
should be 1/40th of actual arc voltage. If using a THC system other than the Command 
THC, refer to manufacturer of the THC system to determine how to test their voltage 
divider. 
Gas restriction
With inlet pressures set to book values, and gas pressures set according to the cut 
charts, the plasma preflow and cut-flow should be as shown in the cut charts. There are 
pressure values at the bottom of each cut chart for PG1 and PG2 during cutting. All 
pressures should be within +/- 5 psi (+/- 0.3 bar). If one of these pressures is high and 
all gas settings are correct, then there is a restriction in the gas system after the Gas 
Console. If one of these pressures is low, then there is a leak in the system or 
insufficient flow from gas source.
O-ring on the center 
shaft on the back of 
the torch is not 
properly seated
If the torch is not screwed completely onto the torch receptacle, the o-rings on the back 
of the torch body will not properly seal gases and coolant when power is applied. As a 
result, the force of the coolant leaking around the center shaft of the torch will cause 
the o-ring to become dislodged. Refer to the Installation section of this manual for 
proper installation of the quick-disconnect torch.
One of the coolant 
connectors on the 
back of the torch is 
damaged
Inspect o-rings on back of the torch for damage. Refer to the Operation section of this 
manual to identify coolant connectors.
Water Leaking 
out Torch Body
Faulty voltage 
divider
Refer to the cut chart in the Operation section of the manual. Determine the torch-to-
work distance for the material you are cutting. Perform a manual cut (AVC off) at the 
height and travel speed indicated in the manual. If using a Command THC, monitor the 
actual arc voltage on the pendant (if used) or measure the voltage on the terminal strip 
in the plasma interface box (from Electrode to Work). Voltage should be +/-10 VDC 
from setting shown in the manual. If voltage is high, the problem could be a gas 
restriction after the Off-Valve or a faulty torch. If voltage is within +/-10 VDC from book 
setting, then perform another manual cut and measure the divided voltage across pins 
16 and 35 on J7 in the Plasma Interface Box. The voltage should be 1/40th of actual 
arc voltage. If using a THC system other than the Command THC, refer to 
manufacturer of THC system to determine how to test their voltage divider. 
Torch not properly 
seated to torch 
receptacle
Torch moves down 
toward or into the 
plate when table 
starts moving
THC not 
functioning 
properly 
(Continued)
MAINTENANCE
5-14 HT4400 Instruction Manual
2
System Troubleshooting - 4 of 4