Some simple questions to ask first...
35
Troubleshooting
Is anything unusual
displayed on the monitor?
Yes
There may be a problem with the system unit if:
•
An error message appears. Find the error message in
the section “Responding to error codes” on page 58
and take the action listed.
•
A line containing an error code and message appears.
Follow the instructions in the message. For
instructions on using the Setup Utility, see “Using the
Setup Utility” on page 71.
•
A blinking cursor appears. See “HelpWare support and
services” on page 79 for information on obtaining
service.
•
The image on the screen is unreadable (the image is
scrolling, blinking, or flashing). You may have selected
a monitor setting that your monitor does not support.
Follow these steps to reconfigure your monitor:
a. Restart the computer. If necessary, turn off the
system unit, pause for 15 seconds, and then turn
the system back on.
b. When you see “Starting Windows” appear on the
screen during startup, press
F8
. This opens the
Microsoft Windows 98 Startup Menu.
c. Select Choice 3 for Safe Mode and press
Enter
.
This starts your computer using the Windows
factory configuration settings.
d. When your computer has completed startup,
double-click the
My Computer
desktop icon.
If any of these problems continue after taking the actions
listed, run the diagnostics programs that came with your
computer. If you need service, see “HelpWare support and
services” on page 79.
66xarg.book : 66xach3.fm Page 35 Tuesday, June 30, 1998 10:18 AM
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