Recovering factory installed programs and files
67
Troubleshooting
Recovering factory installed programs and files
Your Aptiva PC came with programs and files installed
on the hard disk drive. These programs and files are also
included on the
Product Recovery
disc. In some cases,
the original programs and files on the hard disk drive can
become corrupted. If this happens, you will need to
reinstall them on the hard disk drive.
You may also install programs and create your own files.
When you install programs, the installation process can
change certain configuration files that the operating
system uses. You should make regular backup copies of
these configuration files and any files you created. For
information on backing up files, see the Aptiva online
help.
When you make backup copies of the operating system
configuration files, you should copy the original directory
structure. When you reinstall the files, you must put
them into the original directory structure. If you do not,
the computer may not work properly.
To recover the factory installed system and program
files, follow these steps:
Note:
All personal data in the computer will be lost.
1
Make sure your computer is turned on.
2
Make backup copies of configuration files and any
files you created.
3
Insert the
Product Recovery
disc into your CD or DVD
drive.
4
Make sure you do not have a diskette, CD, or DVD in
any other drive.
5
Shut down and turn off your computer.
6
Wait 15 seconds.
Note
Some models ship with
the ConfigSafe program,
which runs in the
background after you
click the “Start your
Aptiva Adventure” icon.
ConfigSafe automatically
takes a snapshot of your
configuration files. Before
doing a full recovery, you
may want to open
ConfigSafe to see if
restoring system files to
an earlier snapshot
might fix your problem.
66xarg.book : 66xach3.fm Page 67 Tuesday, June 30, 1998 10:18 AM
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