Solving DVD problems
57
Troubleshooting
Solving DVD problems
If the problem is... Here’s what to do...
Black screen instead of
DVD video
1
Restart the DVD player program.
2
Close any open files, shut down Windows, and restart
your computer.
DVD movie will not play 1
Make sure that the disc surface is clean and not
scratched.
2
Check the disc for regional coding. You may need to
purchase a disc with coding for the region in which
you are using your computer.
No audio or intermittent
audio while playing DVD
movie
1
Check the volume control settings in Windows or on
your speakers.
2
Make sure that the disc surface is clean and not
scratched.
3
Check all cable connections to and from the speakers.
Playback is very slow or
choppy
1
Disable any background programs, such as AntiVirus
or Desktop Themes.
2
Ensure that video resolution is set to less than
1024x768x16 bits.
If any of these problems continue after taking the actions
listed, refer to any documentation that may have come with
your modem and sound cards. If you find no solution there,
run the diagnostics programs that came with your computer.
If you need service, see “HelpWare support and services” on
page 79.
66xarg.book : 66xach3.fm Page 57 Tuesday, June 30, 1998 10:18 AM
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