How do I get help electronically?
85
HelpWare support and services
CompuServe.
If you want to use CompuServe to find
information related to IBM products and services, use
the “GO” word IBM. Then, from the main area, type
Aptiva to get to the Aptiva support forum.
Bulletin boards.
You can use a Bulletin Board System
(BBS) to look at public messaging areas, electronic
conferences, and searchable databases. You can also
download files for Operating System updates and
drivers. There are many other areas of the BBS that
contain helpful information and answers to frequently
asked questions. You might find some of these topics
on a BBS:
•
PC user groups
•
PC questions and answers
•
Problem-solving
•
Technical information
You can reach the IBM Personal Systems Group BBS 24
hours a day, 7 days a week. There is no charge from
IBM to use the BBS. However, long distance telephone
charges may apply.
•
In the United States, call 1-919-517-0001.
•
In Canada:
•
In Markham, call 905-316-4255.
•
In Montreal, call 514-938-3022.
•
In Toronto, call 416-956-7877.
•
In Vancouver, call 604-664-6464.
•
In Winnipeg, call 204-934-2735.
See the Aptiva online help for more information about
using communications software that came with your
computer.
Note
For help with installing or
“how to” questions for
software, see “How and
when do I purchase
additional support?” on
page 90.
66xarg.book : 66xach5.fm Page 85 Tuesday, June 30, 1998 10:18 AM
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