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Troubleshooting guide
VIDEO and AUDIO
Desired picture does not appear.
• Improper connection.
➞ Check connections. Insert the plugs and connectors
completely (see pages 16 to 29).
• Video Setup Sub-menu settings are incorrect.
➞ Check settings at Setup Menu → Input Setup Menu → Video
Setup Sub-menu (see page 59).
No OSD Menu display.
• Improper connection.
➞ Check connections (see pages 16 to 29).
Audio and video do not match.
• Improper connection.
➞ Check connections (see pages 16 to 29).
• Video Setup Sub-menu settings are incorrect.
➞ Check settings at Setup Menu → Input Setup Menu → Video
Setup Sub-menu (see page 59).
Audio is not heard or audio from different source is
heard.
• Digital Setup Sub-menu settings are incorrect.
➞ Check settings at Setup Menu → Input Setup Menu → Digital
Setup Sub-menu (see page 57).
No picture appears on the TV screen (or monitor).
• TV (or monitor) is not set to receive the output signals from the
AV controller.
➞ Set the TV (or monitor) to the AV controller input.
• Video cable is not connected securely.
➞ Check connections (see pages 16 to 29).
OTHER
LATE NIGHT function cannot be used.
• Playback source is not Dolby Digital encoded.
➞ Check that the DOLBY DIGITAL indicator lights up on the
display.
Re-EQ function cannot be used.
• Re-EQ may not be able to be set due to current listening mode.
➞ Select different listening mode (see page 69).
Desired parameter cannot be set.
• Parameter may not be able to be set due to current listening
mode.
➞ Check settings in Audio Adjust Menu (see pages 64 to 69).
Multichannel audio is not output.
• The Multichannel setting is set to “No.”
➞ Set the Multichannel setting to “Yes” at Setup Menu → Input
Setup Menu → Multichannel Setup Sub-menu (see page 58).
• Input source is not connected to MULTI CHANNEL INPUT
port.
➞ Check connections (see pages 16 to 29).
Components in remote zone (Zone 2) do not operate
properly.
• Components are incorrectly connected.
➞ Check connections.
• Objects are interfering with remote controller signals.
➞ Move inferring objects away from path of remote controller
signals.
Sound is sometimes heard and sometimes not heard
with digital sources.
• One digital input format has been specified so other digital
formats are not played.
➞ Select “All” at Setup Menu → Input Setup Menu → Digital
Setup Sub-menu → Digital Format (see page 57).
• Certain digital signal output is disabled on the DVD player.
➞ Enable output of the digital signal on the DVD player.
Noise during playback or skipping of the beginning
sounds occurs with DTS sources, PCM sources, and
other digital sources.
• When “All” is set for the digital format setting, time is required
to change formats when different sources are played.
➞ Try specifying the format you are playing at Setup Menu →
Input Setup Menu → Digital Setup Sub-menu → Digital
Format (see pages 57).
The unit cannot be switched to Dolby EX or DTS-ES
mode.
•“Surr Back/Zone 2” is set to “Zone 2.”
➞ Change the Hardware Setup → Surr Back/Zone 2 Sub-menu
setting to Surr Back (see page 52).
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