Chapter 4 — Troubleshooting and Maintaining the Printer
86 PM4i Mid-Range Printer User’s Manual
Troubleshooting the Printer
You may have printer operation, print quality, or printer
communication problems at some time during the life of your printer.
You can easily fix most of the problems you encounter. If you cannot
find the answer to your problem in this section, you may need to
contact Product Support.
Contacting Product Support
Before contacting Intermec Product Support, you may want to visit
the Intermec technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to request
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative in the U.S.A.
or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to www.intermec.com and click
Contact to find your local Intermec representative.
Before calling Intermec Product Support, make sure you have the
following information ready:
• Printer serial number
• Firmware type and version
• Ethernet, wireless, or serial port settings
You can find all of the information listed above in the printer menu
system or on a test print page.
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