Troubleshooting and FAQ
39
Troubleshooting and FAQ
Ziggi-HD Plus will not turn on.
Ensure Ziggi-HD Plus is plugged in to your computer with the USB cord.
Ensure the Presenter software is installed and running.
Unplug the camera, exit the software, restart the software, and replug in the camera.
There is a setting change I don't want that I can't get rid of.
Access the Advanced Settings, and click No on “Keep Camera Mode Settings.” Then, exit and restart the
application.
The image is too dark/too bright.
Adjust the exposure.
See Page 19 for techniques.
The image has inaccurate colors.
Adjust the white balance.
See Page 23.
The image is out of focus or pixelated.
Press the focus button to bring the subject into sharp focus.
See Page 20 for focus techniques
.
Increase resolution for an image with more picture information.
See Page 22.
The brightness of the image constantly seems to fluctuate.
Automatic exposure might be on, in which Ziggi-HD Plus constantly adjusts for optimum brightness
level. Disable Automatic exposure.
See Page 19.
Anything that moves on screen is very blurry and choppy.
Decrease resolution so that frame rate increases for smoother movement.
See Page 22.
Does Ziggi-HD Plus capture audio?
Yes, Ziggi-HD Plus has a built-in microphone. The microphone is on when Ziggi-HD Plus is on.
All my snapshots come out blurry.
Enable Continuous mode to ensure the image is in sharp focus.
Hit the Focus button to achieve sharp focus.
Turn the Timer on so that camera shake does not contribute to a blurry image.
See Page 24.
The focus beeps are annoying!
Disable sound effects in Advanced Settings under “Sound Effect on.”
See Page 30.
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