Getting Help & Software Information
6
Getting Help
We want to help you enjoy your Ziggi-HD Plus, and we are always available to answer any questions or
offer technical and troubleshooting assistance. Consider using one or more of these resources:
• IPEVO.com – The latest versions of the Ziggi-HD Plus software, User Manual, FAQ, and other
downloads are available at this link: http://support.ipevo.com/ziggi-hd-plus
• Email – Send us an email at cs@ipevo.com with your question or concern. For the best and most
prompt service, include the version of your operating system with any inquiry, as well as a detailed
explanation of the issue you are experiencing.
• Phone – Customer service representatives are available to assist you Monday through Friday, from 8
a.m. until 4 p.m. Pacific Standard Time (PST). Our telephone number is 1 (408) 490 – 3085.
• Online Help – Online Help is available through our website, www.ipevo.com. A link in the top middle
section of the main page will take you to an Instant Messaging session in which you can correspond
with a customer service representative directly. This feature is available during the same hours and
days as our telephone support.
• Help Link – Help, within the Presenter software, will bring you to IPEVO's website for the latest version
of the software and other support and information. To access Help:
Windows – Click on Help (the question mark icon) in the upper right-hand corner of the software.
Macintosh – Select Help > Presenter Help.
Viewing Your Software’s Version
We recommend periodically checking IPEVO.com for the latest version of the Presenter software. To
determine the software version you are currently running, do one of the following:
Windows – Click on Settings (the gear icon) in the lower left-hand corner, then click the About tab.
Macintosh – In the menu bar, click Presenter > About Presenter.
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