8. After-sales Service
8.1 When Requesting Servicing
If you suspect a fault, stop using the equipment and contact JRC or its agent.
Servicing Under Warranty
When the fault develops while the equipment is being used as indicated in the Instruction
Manual, the equipment will be repaired free of charge. However, if the fault occurs as the
result of misuse, negligence, natural disaster, fire, or other acts of God, a charge will be
made for its repair.
Servicing Out of Warranty
If the fault can be rectified by servicing the equipment, the repair will be made at your
expense.
Details to be Submitted
- Name, type No., month and year of manufacture, and serial number;
- Nature of fault (in as much detail as possible);
- Contact details (your name, address and phone number, etc.)
8.2 Recommendations for Inspection and Maintenance
Depending on the conditions of usage, the performance may deteriorate due to the aging of
components. In such conditions, please consult JRC or its agent for inspection and
maintenance, as distinct from the daily care you normally give your equipment.
Note that such inspection and maintenance is subject to charge.
Please consult JRC or its agent for further details of any part of the afterservice conditions.
Contact: See list at end of manual.
8. After-sales Service 63
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