Juniper EX2500 Hardware Guide

Returning an EX2500 Switch or Hardware for Repair or Replacement  25
Chapter 3
Contacting Customer Support and
Returning Hardware
This chapter describes how to return an EX2500 switch or switch hardware to
Juniper Networks for repair or replacement:
 Returning an EX2500 Switch or Hardware for Repair or Replacement on
page 25
 Locating the Serial Number on an EX2500 Switch on page 26
 Contacting Customer Support to Obtain Return Materials Authorization on
page 26
 Packing an EX2500 Switch for Shipment on page 27
 Packing Switch Hardware for Shipment on page 29
Returning an EX2500 Switch or Hardware for Repair or Replacement
To return an EX2500 switch or switch hardware for repair or replacement, follow
this procedure:
1. Determine the serial number of the switch—or hardware, if any. For the switch
serial number, see “Locating the Serial Number on an EX2500 Switch” on
page 26.
2. Obtain a Return Materials Authorization (RMA) number from JTAC as described
in “Contacting Customer Support to Obtain Return Materials Authorization” on
page 26.
3. Pack the switch or hardware for shipping as described in “Packing an EX2500
Switch for Shipment” on page 27 or “Packing Switch Hardware for Shipment”
on page 29.
NOTE: Do not return any hardware to Juniper Networks unless you have first
obtained an RMA number. Juniper Networks reserves the right to refuse
shipments that do not have an RMA. Refused shipments are returned to the
customer by collect freight.

Juniper EX2500 Specifications

General

Brand	Juniper
Model	EX2500
Category	Switch
Language	English