40 Chapter 1
Overview
How to Return Your Instrument for Service
How to Return Your Instrument for Service
Service Order Number
If an instrument is being returned to Agilent for servicing, the phone numbers are
mentioned in Table 1-4, “Contacting Agilent,” on page 38. In order for Agilent to
expedite the repair please be as specific as possible about the nature of the failure.
Helpful failure descriptions:
• Signal level measures 10 dB too low at 1 GHz
• L.O. Unlock error message appears on screen in spans < 10 MHz
• Analyzer will not complete boot up sequence to signal analyzer mode
Failure descriptions that will most likely increase repair time:
• Analyzer broken
• Analyzer will not make accurate measurements
• Signal drifts
If you have recorded any error messages that appeared on the analyzer display, or
have completed a Functional Test or Performance Verification Test, or have any
other specific data on the performance of the instrument, please send a copy of this
information with the instrument.
Original Packaging
Before shipping, pack the unit in the original factory packaging materials if they
are available. If the original materials were not retained, see “Other Packaging” on
page 41.
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