SECTION 1
INTRODUCTION
Page 1-4
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1.3 Worldwide Product Support
The KMT Waterjet Systems Service Department serves the customer, by
providing:
• Supervision of equipment installation, start up, and training for the number
of days specified in the quotation, and per approved project. Additional time
requested will be invoiced on a per diem basis, plus travel and normal living
expenses.
• Field Services: on-site technical support is available on request. These
services are invoiced on a per diem basis, plus travel, and normal living
expenses.
• Technical Assistance: the Service Department is available for technical
assistance by phone.
• Training: the Service Department conducts periodic training sessions at
KMT Waterjet designated training locations. On-site training is also
available.
1.3.1 Service Department
To contact the KMT Waterjet Service Department:
USA: Customer Service Manager Europe: Technical Manager
KMT Waterjet Systems KMT Waterjet Systems GmbH
P.O. Box 231 Wasserstrahl–Schneidetechnik
635 West 12th Street Auf der Laukert 11
Baxter Springs, KS 66713 D–61231 Bad Nauheim
USA Germany
Phone: (620) 856–2151 Phone: 49–(0)6032–997–117
Fax: (620) 856–5050 Fax: 49–(0)6032–997–270
Email: wj_service@kmtwaterjet.com
Email: order.service@kmt-waterjet.com
1.3.2 Spare Parts
KMT Waterjet maintains a well stocked Spare Parts Department staffed by well
trained knowledgeable personnel. Emergency shipment is available.
Contact the Customer Service Department of KMT Waterjet.
1.3.3 Questionnaire
The following equipment and service manual questionnaire will provide
information to allow us to serve you better. Please complete them at your
convenience and return to the applicable Customer Service Department as
shown above.
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