Troubleshooting
8-18
General Considerations for Clearing Jams
Bear in mind the following considerations when attempting paper jam removal:
• If paper jams occur frequently, try using a different type of paper, replace the paper with paper from another ream, or flip
the paper stack over. The printer may have problems if paper jams recur after the paper is replaced.
• Whether or not the jammed pages are reproduced normally after printing is resumed, depends on the location of the
paper jam.
I Paper is jammed at the mailbox. page 8-38
J Paper is jammed at the paper
cassette (5).
page 8-41
K Paper is jammed at the optional
paper feeder cassette (6, 7).
page 8-43
Paper Jam Message
Paper jam
location
Description
Reference
Page
Paper
jammed in the
mailbox.
[ Help ]
Paper
jammed in the
mailbox.
[ Help ]
Paper
jammed in
cassette #.
[ Help ]
Paper
jammed in
cassette 6.
[ Help ]
CAUTION When pulling the paper, pull it gently so as not to tear it. Torn pieces of paper are difficult to
remove and may be easily overlooked, deterring the paper jam recovery.
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