8. Troubleshooting
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8. Troubleshooting
8.1 Introduction
The internal microprocessor controls and checks electronic functions as well as
measurements, operations and results. If the microprocessor detects a fault or an
incorrect operating procedure, an error message is displayed on the computer.
8.1.1 Table of Error Messages and Troubleshooting
The following table gives a brief description of the error messages and the
troubleshooting actions.
Note
If other error messages appear that are not mentioned in the table below
please contact your local supplier.
Error Message Description Troubleshooting
System Error
“Lid Open Error” Lid open at start of a
measurement
Close lid and start measurement
again
“MTP Init Error” MTP transport could
not be initialized
Hardware problem: Electronic
defect, belt broken or MTP
transport mechanically blocked
“MTP lost steps
abs(steploss) >
max_steploss”
MTP lost steps during
measurement
Steploss: number of
lost steps
max_steploss: number
of allowed steploss
Hardware problem: Electronic
defect, rough-running mechanic
“Filter lost steps
abs(steploss) >
max_steploss”
Filter wheel lost steps
during measurement.
Steploss: number of
lost steps
max_steploss: number
of allowed steploss
Hardware problem: Electronic
defective, rough-running
mechanic
“USB timeout” Timeout in USB
communication
System Error – report to customer
support
“Lamp Low! Minimum:
minimum, Maximum:
maximum”
Measured light intensity
did not reach the
expected range
between minimum and
maximum
Hardware problem: Electronic
defect, broken fiber
“Wavelength Not Available !
Wavelength:
wavelength nm”
The filter with the
wavelength wavelength
could not be found in
filter wheel
System error – report to customer
support
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